Help Center
Browse straightforward answers and guidance for getting the most out of Smartgenix.
Smartgenix is an innovative digital platform designed to simplify and streamline the process of booking and managing car repairs, servicing, MOTs, and recovery jobs. It provides a user-friendly interface where vehicle owners, garages, and recovery services can interact seamlessly.
It's quite simple really. As a customer, you download the app, find a garage or recovery service that suits your needs, book a job, and follow the job progress all within the app. If you're a garage or recovery service, you can manage all your bookings, job statuses, and payments in one convenient place.
You can download the SmartGenix app from the App Store or Google Play Store. Simply search for 'Smartgenix' and click 'Install'
At Smartgenix, we take the security of your information very seriously. We use industry-standard encryption to protect your data and we never share your information without your permission.
Creating an account is easy. Download the Smartgenix app, tap on 'Register', fill in the required information and you're good to go or if you are a company click on the product you will like and click on 'Sign Up' fill in all the required information and pay for the account you would like. If you have any questions send us a message.
Absolutely. You can edit your account details at any time in the 'My Account' section of the Smartgenix app. or you can go to the account section of the relevant dashboard and head to the 'Account' section.
We're here to help. You can reach out to our support team via the 'Contact Us' option in the app, or by emailing us at support@smartgenix.co.uk. You can also click on the support section in the relevant dashboard to create a ticket.
Try closing and reopening the app. If the issue persists, please get in touch with our support team and we'll get it sorted.
We'd love to hear from you! You can provide feedback or suggestions via the 'Feedback' option in the SmartGenix app or email us at feedback@smartgenix.co.uk or go to your related dashboard and head over to the Feedback section.
Please contact our support team immediately via the 'Contact Us' option in the app or by emailing support@smartgenix.co.uk. We appreciate your help in making SmartGenix the best it can be.
Absolutely not, We don't store any of your card details on our system. Your payment security is of utmost importance to us.
We've partnered up with Stripe, a globally recognised payment gateway, to handle all our transactions. They've got top-notch security, so your payment details are in safe hands.
Stripe is one of the leading payment processors worldwide and adheres to stringent security standards. They're certified to PCI Service Provider Level 1, which is the highest level of certification available. So, rest easy knowing they've got your back!
If there's a hiccup during the payment process, give us a shout first. We're here to help. If it's a specific issue related to Stripe, we might direct you to their support for specialised assistance.
Thanks to Stripe, we can accept a wide range of credit and debit cards. However, if you're unsure or have a specific type of card in mind, drop us a email and we'll clarify for you or visit our ticket support line for help.
Our team is ready to assist with questions or issues.
